I spent one hour and 40 minutes on the phone, with all but about 15 minutes, spent on wait, listening to endless assurances that “the next available service representative” would answer my call, at the Australian Tax Office. Governments should take the time and convenience of their citizens much more seriously, and see a win-win outcome. The way it has developed, the citizenry, whose taxes pay for these government services, get p!ssed off by the treatment they receive, waiting forever to speak to a human being. Respect for government lurches from low to lower, and for thousands of valid reasons.